Return Policy
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
PRODUCT QUALITY
In establishing that a Product was damaged or spoiled on delivery to you, we will require photographic evidence and/or return of the goods (collected by us).
If Naked Nectar agrees that a Product was delivered to you in a damaged or spoiled condition, Naked Nectar shall, at your request, credit the value of the relevant Product to you. We will, at our choice, credit you by either crediting your credit card or alternatively crediting your account balance in your online account.
INCORRECTLY OR UNDELIVERED PRODUCTS
If any Product delivered does not correspond with a Product ordered, you can:
keep the incorrectly-delivered Product, in which case no adjustment will be made to the payment due from you for the order containing the incorrect Product; or
reject the incorrectly-delivered Product, in which case Naked Nectar will either replace with the correct product or refund the value in full.
We will, at our choice, refund you by either crediting your credit card or alternatively crediting your account balance in your online account.
If a refund is agreed and approved, then money will be credited automatically to your credit card or original method of payment.
LATE OR MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at tracey@nakednectar.co.nz.